last updated 31st March 2023
- Timely Delivery: At AAEMEC Co., we understand the importance of timely delivery of renewable energy and all our products to our customers. We strive to deliver all orders within the promised timeframe. In the rare event of a delay, we will communicate with our customers as soon as possible and provide them with an updated delivery schedule.
- Transparent Delivery Process: We believe in providing our customers with a transparent delivery process. Therefore, we offer order tracking and real-time updates on the status of the delivery. Customers can track their orders online or via phone and get regular updates on the delivery process.
- Safe Delivery: Renewable energy and all our products can be delicate and must be handled with care. Therefore, we take all necessary measures to ensure that our products are securely packaged and delivered safely to our customers. We work with experienced delivery partners who have a proven track record of safe and reliable delivery.
- Flexible Delivery Options: We understand that our customers have different delivery preferences. Therefore, we offer a range of delivery options, including same-day delivery, next-day delivery, and scheduled deliveries. Customers can choose the delivery option that best suits their needs and schedule.
- Free Delivery: To provide additional value to our customers, we offer free delivery for orders over a certain amount, as specified on our website. This offer is valid for all delivery options and applies to all our renewable energy products.
- International Delivery: We understand that renewable energy is a global issue, and we want to make our products accessible to customers worldwide. Therefore, we offer international delivery, subject to the availability of the product and the shipping regulations of the destination country. We work with trusted delivery partners who have extensive experience in international shipping.
- Return Policy: At AAEMEC Co., we stand behind the quality of our renewable energy products. In the rare event that a product is damaged during delivery, customers can return it within a specified timeframe for a full refund or exchange. We have a customer-friendly return policy, and our customer support team is always available to assist customers with their returns.
- Fees for Services: AAEMEC Co. should sent a full documentation offer with the client information for any services could be requested by customer with detailed invoice including all fees and timeframes, then customers well find a secure payment link to complete the payment process and acquire the service as agreed in the offer.
- Fees for products: each product will have a complete invoice including all required fees depends on the order and country of the customer. we will not charge any additional fees not shown on checkout page.
- Timeframe for shipping and delivery for products: after completing your order you will choose the shipping or delivery choice, and must see and approve the time to catch or get your product. delay is monitored by AAEMEC Co., we are committed to avoid delays and always our customer care well be in touch for any issues.
By following this comprehensive delivery policy, AAEMEC Co. can provide a high-quality delivery experience to our customers and ensure customer satisfaction. We believe that our commitment to timely, safe, and flexible delivery, combined with our customer-centric approach, sets us apart from other renewable energy companies in the market.